Customer care – the essence of a company’s success

Published: 13th September 2010
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How do you define good customer service? It is not only the use of the telephone dealing with enquiries and requests using plain English but also how effectively you deal with in all circumstances and responding promptly, efficiently and courteously. Right from replying to a letter of complaint via e-mail to responding over the phone, it depends on the manner they are executed. Meeting customers' needs is the very essence of a company's success and Safaricom has been able to live up to the expectations of its customers since its inception in the year 1997. During the thirteen years of its operation, Safaricom has built a reputation of trust as corroborated by its 12 million plus subscribers in Kenya. It is all a result of excellent customer care and customer service support. The mobile communication honcho offers a range of products and services; you can dial the Safaricom customer care number for any confusion, queries, gaining information or placing of complaints.

Much have been spoken of about the Safaricom customer service in blog forums and review sections on web. There are dedicated call lines for postpaid, prepaid, and data services. You can also send e-mails to get your service requests processed. The Safaricom customer care number for prepaid subscribers is 100 (free) which can be reached from your Safaricom line; there is another Safaricom customer care line +254 20 427 2100 using which you will have to pay a nominal amount. The customer care executives can also be reached at

As postpaid users you can dial 200 (free), also a Safaricom customer care number; you can as well dial +254 20 427 2200 (chargeable). The customer service executives can be contacted at too. Those subscribers using data can reach the customer service executives by dialing 200 (free) or at

Safaricom has even advocated and implemented an environment friendly drive of filling the power shortage afflicting Kenya's mobile communications network through energy solutions combining wind, solar power, and diesel. This is directed towards satisfying the customer with uninterrupted services in the network.

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